How the pandemic influences the working practice of a Charity

Many organizations around the world have suffered a significant impact from the COVID-19 pandemic on their daily activities and in their relationships with project partners. The pontifical foundation Aid to the Church in Need (ACN), an international charity that supports more than 5,000 projects per year to aid the persecuted and suffering Church in around 140 countries, has also felt this impact. What changes have occurred during the past year and a half with those pastoral workers who find themselves in need of ACN´s help? What are the long-term effects on communication and working practices that can be expected if – and when – the current pandemic becomes a thing of the past?

The lockdown measures that were necessary to stop the spread of the pandemic unfortunately also caused a significant decrease in the regular pastoral activities of ACN´s project partners around the world. “Compared with 2019, in 2020 we experienced a decrease of 20 % in applications received for project support. At the same time, we also had to focus on specific project types that grew in urgency and required our full attention, such as supporting mass stipends, sending existential aid to religious sisters, and overseeing the upkeep of seminarians,” says Regina Lynch, Director of Projects at ACN International.

Furthermore, restrictions on air travel resulted in a complete standstill of project partner visits to ACN International’s headquarters in Königstein, Germany, from March last year to June of this year. ACN´s representatives were also thus unable to make their regular visits to international project partners around the world.

Chile, Arica – Celebration of Holy Mass presided by Bishop Moisés Atisha.

The importance of being on site and welcoming people in person

The first thing to expect after the pandemic ends and a return to “normality” ensues is an even greater zeal and appreciation for visiting project partners and meeting with them in person. “It is lovely to come back to face-to-face encounters, because it is important for us to visit those places that are the furthest away from us even more frequently, to gain a true insight into their situation and be able to offer encouragement personally. Our project partners there really appreciate it when we do that,” adds Regina Lynch.

Marco Mencaglia, Head of Department for Europe agrees: “The onsite visits of ACN personnel to projects is about so much more than regulating and checking that is everything going according to plan. Meeting project partners in their daily habitats is rather about looking forward together to the future: discovering the pastoral plan and delineating the vision of the local church. Understanding the challenges that are being faced involves more than just listening to requests. It includes much that is unspoken but that can only be noticed by being on site.”

Burkina Faso Sr. Anne Marie Kaboré SIC (Sisters of the Immaculate Conception of Ouagadougou) during Covid-19, giving an interview and taking part in a programme for children from the catechesis for 14 Radios.

Often, the presence of ACN can help in finding a solution to a challenge. Kinga von Schierstaedt, Head of Department for Africa, explains: “During one of our visits, one of our project partners expressed their sadness about the lack of money to buy a simple cross for one of the chapels in the countryside. Speaking about, we came up with the idea of making a cross out of two branches. The bishop, who was present, took the initiative to pick the branches from outside and nailed immediately a cross at the wall of the chapel. You can only work together on a solution when you are there, on the spot, to actually see what can be done.”

Furthermore, she pointed out that communication alternatives like online conferences might not work in every country.  “There is a lack of stable internet in this region, with many locations lacking even basic coverage. Also, many bishops there spend hardly any time in the office, instead travelling constantly to interact with and aid people. This means that it can take time to set up a proper meeting”

Nevertheless, von Schierstaedt also adds: “Online video conferences did help us to establish contact with newly elected bishops in Sudan and Ivory Coast, for example. A video call helps us see our interlocutor’s face and familiarizes us to each other; but relying solely on audio and video is limiting, especially when there are a greater number of people participating.”

Brazil, May 2020 – Online livestream mission with Shalom missionaries during COVID-19.

Finding a proper role for remote communication tools

Online communication tools have played an important role for a while now. Since 2013, ACN has used email communication alongside printed post as another standard channel for receiving requests and project applications, and for maintaining contact. Because many of the local communities that need ACN’s help live in far distant countries, email correspondence is an effective way to override the problems of difference in time zones and inadequate postal systems.

This practice has proven to be beneficial especially during the pandemic. Already during the first wave, ACN conducted most of its communication with international project partners via email.  Recently, the pandemic catalysed a surge in online meetings and conferences (via Zoom, Skype and other platforms) and increased the use of online chatting applications like WhatsApp or Signal. How might ACN be able to make use of these tools and practices to improve its work in the future?

Three fundamental long-term effects can be expected, according to Philipp Ozores, Secretary General for ACN: “First of all, bishops, our main project partners, have now grown accustomed to using tools for online chat and video conferences. This is a very positive development. If a sudden emergent humanitarian crisis occurs, adequate information can now reach us much more quickly, with a subsequent discussion and problem-solving taking place almost immediately. Secondly, it is now easier to stay in touch and up to date, in coordination with both our partners and benefactors, enabling us to organize ACN´s internal communication with national teams. Finally, these tools can be very useful during any kind of image or management crisis to distribute adequate and accurate information to media and staff.”

Regina Lynch, Director of Projets at ACN.

Rafael D’Aqui, Department Head of Latin America adds: “Video conferences helped us to reach out and establish close relations with bishops from the new prelature of Alto Xingu Tucuma in the Amazon region. Partners became closer to each other. In a similar way, we are now discussing solar energy projects with the diocese for Conceicao do Araguaia. We were also able to support bishops in this region with video equipment and published material like YouCat, in order to facilitate pastoral activity that had been stymied by the pandemic.”

“Remote communication platforms can give us an advantage in overseeing construction projects,” notes Regina Lynch, citing as an example an online conference call, in the context of a current project in Africa, that included a bishop and his assistants, the project department ACN staff in Europe, and a collaborating engineer based in North America. “It was a very good experience, and it allowed us to more easily gain a clearer oversight on the project’s technical data.”

Lynch also remarked that the challenge of the pandemic accelerated the implementation and improved the organization of data digitalisation. It also led to the development of new methods of staff recruitment because of so many preliminary interviews having to be held online. Additionally, it could also be serving as an impetus for ACN to communicate more by mobile phones and video conferences, as more and more project partners have expressed a desire to contact ACN representatives through remote communication. “Our experience shows, however, that such international meetings should ideally be limited to only 7 or 8 participants if we are to have a chance at fruitful discussion,” Lynch concludes.

In the long term then, ACN plans to always prioritise in-person communication and working practices, as much as it is reasonably possible. It must be kept in mind, however, that online tools can be a beneficial supplement and do provide a way of staying in touch, helping to keep a steadier or more frequent pace of information exchange, or serving to establish new contacts more easily. What must serve to guide us is the awareness that both ACN and its project partners belong to a Church in need.

Fr. Danko Kovacevic

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Que signifie pour vous cette visite ?

La visite du Pape nous remontera le moral, plus que toute autre chose. Tous les yeux de la planète seront dirigés vers Baghdeda. Le monde saura ainsi ce qui est arrivé à cette ville : les terribles destructions et la migration forcée. Ce serait également bien si nous recevions ensuite un peu plus d’aide et de soutien. Cette visite est très importante pour nous qui sommes ici, surtout après l’énorme migration forcée de tant des nôtres. Cette visite signifie que nous ne sommes pas seuls et qu’il y a des gens qui prient pour nous. Cela nous donnera de l’espoir, nous encouragera à rester dans notre pays et à ne pas le quitter.

Qu’aimeriez-vous dire au Saint-Père ?

Si j’ai l’occasion de le rencontrer, je voudrais le remercier pour sa visite qui nous rend très heureux, et pour ses prières. Je tiens également à le remercier pour toute l’aide qu’il nous a procurée ces derniers temps. Je n’oublie pas sa grande solidarité et le geste qu’il a fait en vendant aux enchères la Lamborghini qu’on lui avait donnée pour soutenir avec l’argent récolté la reconstruction de la plaine de Ninive. Je voudrais aussi qu’il continue à prier pour nous afin que la paix arrive en Irak.

Qu’aimeriez-vous lui montrer à Qaraqosh/Baghdeda ? Que devrait-il visiter ?

Je voudrais lui montrer l’église historique Al-Tahira et des photos de Baghdeda, je voudrais qu’il voie comment l’État Islamique l’a détruite et comment les gens d’ici ont eu le courage de la reconstruire.

¿Qué significa la visita para usted?
La visita del Papa levantará el ánimo y la moral, más que cualquier otra cosa. Todos los ojos del mundo se dirigirán a Baghdeda. Así, el mundo sabrá lo que le sucedió a esta ciudad. La terrible destrucción y la migración forzada. También sería bueno si luego recibimos más ayuda y apoyo. Esta visita es realmente importante para nosotros, los que estamos aquí, especialmente después de la enorme migración forzada de tantos de los nuestros. La visita significa que no estamos solos y hay quienes rezan por nosotros. Esto nos dará esperanza, nos animará a permanecer en nuestra tierra y no dejarla.

¿Qué le gustaría decirle al santo padre?
Si tengo la oportunidad de encontrarme con él: quiero agradecerle su visita, que nos hace muy felices, y su oración. También quiero darle las gracias por todo lo que nos ha ayudado durante el último periodo. No me olvido de su gran solidaridad y del gesto de subastar el Lamborghini para apoyar con ese dinero la reconstrucción de la llanura de Nínive. También quiero que siga orando por nosotros para que la paz llegue a Irak.

¿Qué le gustaría mostrarle en Baghdeda /Qaraqosh? ¿Qué debería visitar?
Quiero mostrarle la histórica iglesia Al-Tahira y fotos de Baghdeda, quiero que vea cómo fue destruida por ISIS y cómo la gente de aquí ha sido tan fuerte para reconstruirla nuevamente.

Was bedeutet der Besuch für Sie?
Der Besuch des Papstes wird die Stimmung und die Moral heben, mehr als alles andere. Alle Augen der Welt werden auf Baghdida gerichtet sein. Dann wird die Welt erfahren, was mit dieser Stadt passiert ist, die schreckliche Zerstörung und die erzwungene Migration. Es wäre auch gut, wenn wir anschließend mehr Hilfe und Unterstützung bekommen würden. Dieser Besuch ist wirklich wichtig für uns hier, besonders nach der großen Zwangsmigration so vieler unserer Leute. Der Besuch bedeutet, dass wir nicht allein sind, und dass es Menschen gibt, die für uns beten. Das wird uns Hoffnung geben, es wird uns ermutigen, in unserem Land zu bleiben und es nicht zu verlassen.

Was würden Sie dem Heiligen Vater gerne sagen?
Wenn ich die Gelegenheit habe, ihn zu treffen: Ich möchte ihm für seinen Besuch, der uns sehr glücklich macht, und für sein Gebet danken. Ich möchte mich auch bei ihm für alles bedanken, was uns in der letzten Zeit geholfen hat. Ich werde nie seine große Solidarität vergessen sowie die Geste, den Lamborghini zu versteigern (siehe Link zur Meldung), um mit diesem Geld den Wiederaufbau der Ninive-Ebene zu unterstützen. Ich möchte auch, dass er weiterhin für uns betet, damit im Irak Frieden einkehrt.

Was möchten Sie ihm in Baghdida /Karakosch zeigen? Was sollte er besuchen?
Ich möchte ihm die historische Al-Tahira-Kirche zeigen und Bilder von Baghdida, ich möchte, dass er sieht, wie alles von ISIS zerstört wurde und welcher Kraft die Menschen hier es wiederaufgebaut haben.

What does the Pope’s visit mean to you?
The papal visit will lift up our spirits and morale more than anything else. All the eyes of the world will be on Baghdeda. And in this way the world will know what happened to this city. The terrible destruction and the forcible ethnic cleansing. It will also be a good thing if afterwards we get more support and help. This visit is really important to us, to those of us who are living here, especially after the massive ethnic cleansing and expulsion of so many of us. His visit means that we are not alone and that there are people who are praying for us. This will give us fresh hope and encourage us to persevere, here on our own soil, and not leave it.

What would you like to say to the Holy Father?
If I get the opportunity to meet him, I would like to be able to thank him for his visit, which has made us very happy, and for his prayers. I would also like to thank him for all he has done to help us in recent times. I have not forgotten his great gesture of solidarity in auctioning the Lamborghini in order to use the money to help pay for the reconstruction of our homes on the Niniveh plains. I would also like to ask him to continue praying for us and for peace to return to Iraq.

What would you like to show him in Qaraqosh/ Baghdeda? Which places should he visit?
I would like to show him our historic Al-Tahira church, and some photos of Baghdeda. I’d like him to be able to see how it was destroyed by IS and how the people here have worked so hard recently to rebuild it once more.

Qu’est-ce que cette visite signifie pour vous ?

La visite du Pape est ce que nous désirions le plus ici. C’est une grande bénédiction. Nous avons un grand désir de le voir. Ce qui rajoute de l’importance à cette visite, c’est la situation de vulnérabilité que nous, chrétiens, subissons en Irak. Il y a plusieurs raisons à cette fragilité, toutes sont les séquelles de l’État Islamique. Toutes ces destructions ont grandement contribué à l’émigration des chrétiens. De nombreux problèmes pèsent sur nous. Mais par sa visite, le Pape nous donnera de l’espérance et de la confiance, il nous encouragera et réduira notre fardeau. Bien que la situation soit instable en Irak en ce qui concerne la sécurité, tout spécialement dans le domaine politique, on s’attend à ce qu’à l’arrivée du Pape, sa sécurité soit correctement assurée.

Qu’aimeriez-vous dire au Saint-Père ?

Je voudrais lui demander de me donner sa bénédiction, de bénir mon travail et le dévouement des prêtres d’ici, et de bénir le peuple par ses prières. Je voudrais lui demander d’aider tous ceux qui sont en danger dans ce pays, qu’ils soient chrétiens ou musulmans. Qu’il tente de mobiliser les pays du monde entier pour soutenir ce pays qui a besoin d’aide.

Qu’aimeriez-vous lui montrer à Qaraqosh/Baghdeda ? Que devrait-il visiter ?

J’aimerais qu’il visite l’église Al-Tahira, parce que c’est un symbole et un élément du patrimoine de Baghdeda. Cette église est la mère, le foyer et le patrimoine de chacun des habitants de Baghdeda. Nos ancêtres ont construit cette église, nous avons tous le sentiment d’en faire partie. Bien sûr, nous serions heureux qu’il visite de nombreux endroits, des églises, monastères et maisons traditionnelles, et qu’il rencontre également beaucoup de gens qui ont le désir de le voir.

¿Qué significa la visita para usted?
La visita del Papa es lo que más hemos deseado aquí. Es una gran bendición. Sentimos un gran anhelo de verlo. Lo que agrega importancia a esta visita son las condiciones tan vulnerables que sufrimos los cristianos en Irak. Hay varios motivos para esa fragilidad, todas las secuelas que ha dejado el ISIS, esa enorme destrucción ha llevado en gran medida a la emigración de cristianos. Muchos problemas pesan sobre nosotros. Pero cuando nos visite, nos dará esperanza, confianza y aliento y reducirá esta carga. Además del hecho de que la situación de seguridad en Irak, especialmente la política, es inestable, se espera que a la llegada del Papa se garantice su seguridad de manera correcta.

¿Qué le gustaría decirle al santo padre?
Querría pedirle que me dé su bendición, que bendiga mi servicio y la entrega de los sacerdotes aquí y que bendiga al pueblo a través de sus plegarias. Le pido que ayude a todos los que están en peligro en este país, ya sean cristianos o musulmanes. Que intente movilizar a los países del mundo para que apoyen a este país que necesita ayuda.

 ¿Qué le gustaría mostrarle en Baghdeda / Qaraqosh? ¿Qué debería visitar?
Me encantaría que visite la iglesia Al-Tahira, porque es símbolo y patrimonio de Baghdeda. Esta iglesia es madre, hogar y herencia de cada uno de los habitantes de Baghdeda. Nuestros antepasados ​​construyeron esta iglesia, todos nos sentimos parte de ella. Ciertamente, nos alegraría que visitara muchos lugares, iglesias, monasterios y casas tradicionales,  también que vea a muchas personas que anhelan verlo.

Was bedeutet der Besuch für Sie?
Der Besuch des Papstes ist das, was wir uns hier am meisten gewünscht haben. Es ist ein großer Segen. Wir spüren eine starke Sehnsucht, ihn zu sehen. Was diesen Besuch noch wichtiger macht, sind die äußerst prekären Bedingungen, unter denen wir Christen im Irak leiden. Es gibt mehrere Gründe für diese Zerbrechlichkeit. All die Folgen, die ISIS hinterlassen hat, diese enorme Zerstörung hat in großem Maße zur Auswanderung von Christen geführt. Viele Probleme lasten auf uns. Aber wenn er uns besucht, wird er uns Hoffnung, Zuversicht und Ermutigung geben und diese Last verringern. Auch wenn die Sicherheitslage im Irak, insbesondere die politische Situation, instabil ist, hoffen wir, dass bei der Ankunft des Papstes seine Sicherheit ausreichend gewährleistet ist.

 

Was würden Sie dem Heiligen Vater gerne sagen?
Ich möchte ihn bitten, mir seinen Segen zu geben, meinen Dienst und die Hingabe der Priester hier zu segnen und die Menschen durch seine Gebete zu segnen. Ich bitte ihn, all jenen zu helfen, die in diesem Land in Gefahr sind, ob sie nun Christen oder Muslime sind; und die Länder der Welt zu mobilisieren, um dieses Land, das Hilfe braucht, zu unterstützen.

Was möchten Sie ihm in Baghdida / Karakosch zeigen? Was sollte er besuchen?
Ich möchte, dass er die Al-Tahira-Kirche besucht, denn sie ist ein Symbol und Erbe von Baghdida. Diese Kirche ist die Mutter, die Heimat und das Vermächtnis eines jeden einzelnen Menschen in Baghdida. Unsere Vorfahren haben diese Kirche erbaut, wir alle fühlen uns als Teil von ihr. Sicherlich würden wir uns freuen, wenn er viele Orte, Kirchen, Klöster und traditionelle Häuser besuchen würde, und auch, wenn er viele Menschen treffen würde, die sich danach sehnen, ihn zu sehen.

What does the visit mean to you?
The papal visit is the thing we have longed for most of all here. It will be a great blessing. We have a great yearning to see him. What gives added importance to this visit is the so very vulnerable situation that we are suffering as Christians in Iraq. There are many reasons for this vulnerability, including the aftermath of what IS left behind, the enormous destruction which has led in such large measure to the emigration of the Christians. There are many problems weighing on us. But when he comes to visit us, he will give us new hope and confidence and some relief from this burden. In addition there is the fact that the security situation in Iraq, and especially the political situation, is so unstable, so we are hoping that when the Pope does arrive they will guarantee his security in the way that they should.

 

What would you like to say to the Holy Father?
I would like to ask him to give me his blessing, to bless my ministry and the hard work of all the priests here, and also to bless all the people through his prayers. I would ask him to help all those in danger in this country, whether they are Christians or Muslims. And that he might strive to encourage the countries of the world to support this nation, which is truly in need.

What would you like to show him in Qaraqosh/ Baghdeda? What places ought he to visit?
I would love him to visit the Al-Tahira church, because it is a symbol and a rich cultural legacy of Baghdeda. This church is the mother, the home and the inheritance of every one of the inhabitants of Baghdeda. Our forefathers built this church, and we all feel we are a part of it. Of course, we would be happy for him to visit many different places – churches, monasteries and traditional homes – and also for him to be able to meet all the many people who are longing to see him.

Que signifie pour vous cette visite ?

Elle a une valeur morale, et non pas économique. Cette question occupera l’opinion publique mondiale, et tout spécialement irakienne. J’ai l’impression d’y tenir une place importante.

 

Qu’aimeriez-vous dire au Saint-Père ?

Ce sera formidable de faire sa connaissance, et je voudrais lui dire : « Nous avons besoin d’une protection internationale parce que notre communauté chrétienne a subi une migration forcée ».

Qu’aimeriez-vous lui montrer à Qaraqosh/Baghdeda ? Que devrait-il visiter ?

J’aimerais lui montrer les églises et les maisons brûlées, afin qu’il voie les dégâts que l’État Islamique a laissés derrière lui dans cette ville. Et aussi notre Musée du patrimoine de Baghdeda pour lui présenter notre histoire et notre culture.

¿Qué significa la visita para usted?
La visita tiene un valor moral, no económico. Este tema ocupará la opinión pública en el mundo y especialmente en Irak. Siento que tengo un lugar importante en él.

 

¿Qué le gustaría decirle al santo padre?
Será genial conocerlo y querría decirle “necesitamos protección internacional, porque nuestra comunidad cristiana ha sufrido una migración forzada”.

¿Qué le gustaría mostrarle en Baghdeda /Qaraqosh? ¿Qué debería visitar?
Me gustaría mostrarle las iglesias y las casas quemadas, para que vea el daño que dejó ISIS en esta ciudad. Y también nuestro Museo del patrimonio de Baghdeda para presentarle nuestro historia y cultura.

Was bedeutet der Besuch für Sie?
Der Besuch hat einen moralischen Wert, keinen wirtschaftlichen. Er wird die öffentliche Meinung in der Welt und insbesondere im Irak beherrschen. Ich habe das Gefühl, dass ich einen wichtigen Anteil daran habe.

Was würden Sie dem Heiligen Vater gerne sagen?
Es wird großartig sein, ihn zu treffen, und ich möchte ihm sagen: „Wir brauchen internationalen Schutz, weil unsere christliche Gemeinschaft unter der erzwungenen Auswanderung gelitten hat“.

Was möchten Sie ihm in Baghdida /Karakosch zeigen? Was sollte er besuchen?
Ich möchte ihm die Kirchen und ausgebrannten Häuser zeigen, damit er den Schaden sieht, den ISIS in dieser Stadt angerichtet hat. Und auch unser Heimatmuseum in Baghdida, um ihm unsere Geschichte und Kultur näher zu bringen.

What does this visit mean to you?
This visit has a moral value rather than an economic one. This is a topic that will engage public opinion around the world and especially in Iraq. I feel as though I have an important part to play in it.

What would you like to say to the Holy Father?

It would be wonderful to be able to meet him, and I would like to be able to say to him, “We need international protection, because our Christian community was forcibly displaced.”

What would you like to show him in Qaraqosh/ Baghdeda? What places should he visit?
I would like to be able to show him the churches and houses that were burnt out, so that he could see the destruction left behind by IS in this city. And also our Baghdeda Heritage Museum, so that we can show him our history and culture.